Dear Guest:

please, find below our FAQ. We hope they will address any questions or concerns.

Updated on 11 October 2023

 

FREQUENTLY ASKED QUESTIONS

 

I have a voucher issued following the cancellation of the 2020 Festival due to Covid. When is it valid till?

The vouchers have a validity of 36 months from the date of issue. Add 36 months to issue date indicated on the voucher itself to calculate its expiry date.

 

What happens to my voucher once it expires?

At the end of the 36 months, although not foreseen by law, Fondazione Arena di Verona has decided to reimburse any vouchers not yet used through the procedure available at this link. 

 

Can I cancel or modify my ticket?

Once purchased, tickets cannot be refunded or exchanged for another date and/or sector.

Tickets refunds before the event are never provided.

 

What happens in the event of bad weather?

Should weather conditions prevent a performance from being staged as scheduled, Fondazione Arena di Verona may postpone the beginning by up to 150 minutes. In the event of a performance being stopped after it has begun, spectators will have no right to a refund of the ticket price. See the regulations for further information. 

 

I am a disabled person or the person accompanying me is a disabled person: is a reduction in ticket price foreseen in this case?

For all information regarding access to disabled spectators, we advise you to consult the dedicated page here.

 

I am unable to print out my ticket – can I show it in electronic format?

It is not necessary to print your ticket, you can also enter by showing the ticket on your smartphone.

 

Do you need an invoice for your ticket purchase?

We would like to remind you that Fondazione Arena di Verona is NOT obliged to issue an invoice for the tickets purchased for the Arena Opera Festival, as the ticket itself is a tax receipt and its issue guarantees fulfilment of the relevant tax obligations.

If you are a business or have a VAT registration number and need to receive an invoice, this can still be requested when you make your ticket purchase (or in any case, BEFORE the date of the performance), ONLY when you complete the following form: https://form.jotform.com/233032485285355

The invoice will be issued from the month following the date of the performance purchased (no advance invoices are issued).

Any other invoice request submitted through other channels, after the date of the performance, or which is not related to the ongoing Festival, will NOT be considered and therefore, automatically cancelled.

 

I would like to bring my children to the opera, at what age are they allowed to enter? Is a discount foreseen for families?

Children can enter the Arena from the age of 4. A package dedicated to families is not foreseen, however, your can visit our web page dedicated to Arena young.

 

Is it possible to purchase tickets for the shows using the “carta docente” for teachers?

Yes. All info can be found here.

 

What time should I arrive?

To ensure correct management of the entrances and to avoid delays, the spectator is required to arrive at the Arena at least one hour before the start of the show.

The gates open two hours before the show starts.

 

Is specific dress code compulsory for admittance to the shows?

There is no compulsory dress code.

In the stalls seats, a smart dress is preferable and shorts, tank tops/vests and thong sandals ARE NOT ALLOWED for men.

 

Is cloakroom service available?

No, there is no cloakroom service.

 

Is the opera libretto included in the price of the ticket?

No, but it can be purchased before the beginning of the show at the Arena shop at gate 10

 

Can I bring a small backpack, umbrella and cushion?

Yes, it is possible to enter with a small backpack and a small/folding umbrella (with no sharp points). On the other hand, it is forbidden to introduce cases, trolley cases, bags, backpacks or other bulky containers (over 17 litres).

If you have a seat on the stone steps, you can bring a cushion from home or purchase one at the Arena from the venue staff.

 

Can I bring food or drinks?

It is not possible to bring food or drinks into the Arena. Plastic bottles larger than 0.5 litres and any other bottle, container or glass/plastic objects are forbidden, as are any other blunt instruments that could cause damage to oneself or others.

 

Can I bring a camera? 

No, it is forbidden to bring video cameras, professional or semi-professional cameras, tripods or musical instruments into the Arena.

 

At what times is it possible to visit the Arena as a monument? 

We advise you to obtain this type of info on the Verona Municipality website using the following link.

 

Where can I find the calendar of the Season at the Teatro Filarmonico?

You can visit the dedicated page on our website here.